Informativa sui rimborsi

We want you to be satisfied with your purchase from KingDoMedia.

Physical Products

We accept return requests for eligible physical products within 30 days of delivery.

To qualify for a return, the item must be in the same condition in which it was received, unused or unworn, and in its original packaging when applicable. Proof of purchase may be required.

To request a return, contact us at support@kingdomedia7.com before sending any item back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions on where and how to send your item.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible at  support@kingdomedia7.com

Please include your order number and, when applicable, photographs showing the issue. We will review the claim and, when appropriate, arrange a replacement, reprint, or refund at no additional cost to you.

Digital Books and Audiobooks

Because digital books and audiobooks are delivered electronically and cannot be physically returned, purchases of digital products are generally final once delivery or download has begun, except where required by applicable law.

If you experience a technical problem receiving or accessing a digital purchase, contact us and we will work with you to resolve the issue.

Personalized or Custom Products

Personalized, custom-made, or specially produced items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Please contact us before purchasing if you have questions about whether a particular product is returnable.

Exchanges

We do not currently process direct exchanges.

If an eligible item needs to be exchanged, please request a return and place a separate order for the replacement item.

European Union Customers

If merchandise is shipped to a consumer in the European Union, applicable consumer protection laws may provide the right to cancel or return an eligible purchase within 14 days of delivery without providing a reason.

Any statutory rights available under applicable European Union or local consumer law are not affected by this policy.

Different rules may apply to digital content once delivery, downloading, or streaming has begun.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time for the credit to appear.

If more than 15 business days have passed since your refund was approved, please contact us at support@kingdomedia7.com

Questions

For questions regarding returns or refunds, contact:

support@kingdomedia7.com